Shipping & Delivery

We are committed to try our best to make sure our customer’s orders are completed fully and without any delay. However, kindly note that due to the impact of COVID-19, some of the delivery of packages may be delayed. We sincerely apologize for any inconvenience caused here and appreciate your understanding and patience during the special time. 

SHIPPING PRICE

- Standard Shipping: Free
- Express Shipping: only available in specific countries, the prices are as below: 

United States 35 USD
Canada 35 USD
Australia 35 USD
New Zealand 35 USD
Japan 35 USD
United Kingdom 30 USD
Germany 30 USD
France 30 USD
Italy 30 USD
Spain 30 USD
Taiwan 22 USD
Japan 22 USD

ESTIMATE DELIVERY TIME

- Free & Standard Shipping: 7-15 days.
- Express Shipping: 5-10 days.
* Kindly note that we do not deliver to PO BOX or pack stations. 

PROCESSING TIME

- In-stock items: 1-3 business days.
- Pre-sale items: 30 days.
*Kindly note that we do not ship on weekends or U.S. holidays

HOW TO TRACK

After your package is dispatched, you will receive an confirmation email with a tracking number in it. To track your order, please click here.

SHIPPING CARRIER

- Free & Standard Shipping: we will ship via your local carrier, such as USPS, Royal Mail and Lepo.
- Express Shipping: we will ship via your local carrier, such as UPS, FedEx and DHL.

TAXES AND DUTIES (IF APPLICABLE)

We do not charge sale tax and duties when you are at checkout. However, applicable customs or import duties may be charged when the package is delivered to your country. Please note that these fees are collected by your local government and are not charged by SINBONO, and thus cannot be refunded. 

INCORRECT ADDRESS (IF APPLICABLE)

Kindly note that when the package is in transit, we are unable to change the shipping address. Please make sure you write the correct address when you place an order. SINBONO is not responsible if you provide an incorrect or incomplete shipping address.