Shipping & Delivery
We are committed to try our best to make sure our customer’s orders are completed fully and without any delay. However, kindly note that due to the impact of COVID-19, some of the delivery of packages may be delayed. We sincerely apologize for any inconvenience caused here and appreciate your understanding and patience during the special time.
- Free shipping on orders over $79
- Standard shipping: $9.9
- Express shipping: only available in specific countries, the prices are as below:
|United States||35 USD|
|New Zealand||35 USD|
|United Kingdom||30 USD|
ESTIMATE DELIVERY TIME
- Free Shipping: 5-15 business days.
- Standard shipping: 4-10 business days.
- Express Shipping: 3-7 business days. Before delivery, DHL will contact you by email/phone call. You may ask them to deliver to certain address or change the address for free. Please keep an eye on your email/phone call and make sure the contact information is correct.
* Kindly note that we do not deliver to PO BOX or pack stations.
*Due to Covid-19 our couriers may be experiencing additional shipping delays. Please contact customer service at firstname.lastname@example.org if you have any questions about your order.
*For clearance items, shipping will take up to 5-15 business days.
- In-stock items: 2-3 business days.
- Pre-sale items: 30 days.
Orders placed before 1:00 pm (EST) will be dispatched within 2-3 business days. You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.
HOW TO TRACK
After your package is dispatched, you will receive an confirmation email with a tracking number in it. To track your order, please click here. You can also log into your SINBONO account to check on your order status at any time.
- Free & Standard Shipping: we will ship via your local carrier, such as USPS, Royal Mail and Lepo.
- Express Shipping: we will ship via your local carrier, such as UPS, FedEx and DHL.
TAXES AND DUTIES (IF APPLICABLE)
For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: New York.
Typically, applicable customs or import duties are charged when the package arrives at its destination country. Fees on a shipment have to be paid by the receiver (also applicable to retail and wholesale customers). These fees are paid to your local carrier or government. These fees are not implemented or collected by SINBONO, and thus cannot be refunded. SINBONO does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country. We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.
International Orders (Standard Shipping):
For orders shipping to a country on our DDP list, taxes and duties are able to be prepaid at checkout or are already included in the product price. The total is shown at checkout.
For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and payable by the customer.
Please see our list of DDP/DDU countries below:
United States, Canada, United Kingdom, Australia, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Austria, Denmark, South Africa, Greece, Norway, Mexico, Singapore, Malaysia, Thailand, Vietnam, Philippines, Chile, Colombia, Israel, Cyprus, Turkey, New Zealand, South Korea, Japan, China, Hong Kong, Taiwan
International Orders (Fast Shipping):
For all countries: We ship packages DDU (duties and taxes unpaid) and can be subject to import duty. We are unaware of these charges and if contacted via our shipper, our customer will be responsible for these charges prior to receiving their order. Please contact your local customs office for further details of these charges.
WRONG/INCOMPLETE ADDRESS DISCLAIMER (IF APPLICABLE)
It is the responsibility of the buyer to make sure that the shipping address is entered correctly and completely. If the wrong/incomplete shipping address is provided, please contact us at email@example.com immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect/incomplete address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied. Kindly note that when the package is in transit, we are unable to change the shipping address. Please make sure you write the correct/complete address when you place an order. SINBONO is not responsible if you provide an incorrect or incomplete shipping address.
LOST PARCEL DISCLAIMER (IF APPLICABLE)
Most packages shipped with our standard shipping are delivered by your local postal worker. In most cases, the package is either in the building or with a neighbor. Please take a look around and let us know if you find it. If you have not located your order, please check with the local carrier. If you need further assistance, please send email to firstname.lastname@example.org and include the proof of lost parcel.
ORDER CANCELLATION/ MODIFICATION:
If you decide to cancel or modify your order please write to us at email@example.com as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it. Please note, if a SINBONO account is created after placing an order, the order will not appear in your dashboard. We are also unable to link the order to a new account. Only orders placed with a SINBONO account will appear in your account. If you place an order as a guest, you will still receive a shipping notification with a tracking number.