Klarna FAQ

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later. To use Klarna to pay for your purchase, please choose Klarna at checkout.

How do I pay with Klarna?

If your bag is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a email notification once the payment has been processed. You will be informed ahead of time before the next payments.

Which area is available?

We currently only accept the United States issued card to pay with Klarna.

What are the conditions to sign up?

To sign up, you will need :
1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
2. To be 18 years of age.
3. A SMS-capable phone number.
4. A US residential address.

What purchases are eligible for Klarna?

Purchases greater than or equal to $10 or less than or equal to $1000 are eligible for Klarna.

How do I return items that have been paid for with Klarna?

For refunds, full-priced items must be returned within 30 days of purchase.

Once we have received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. you are always able to monitor the status of your order in the Klarna app.

Can I pay before the due date?

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.

Will I still be charged if my order is cancelled?

No. If your order is cancelled, you will not be charged.

My email address is not correct. How can I change it?

You can reach Klarna customer service anytime by calling 844-552-7621 or you can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

Will this affect my credit score?

When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.

how can I reach klarna?

You can reach Klarna customer service anytime by calling 844-552-7621, or download the Klarna App to manage your payments directly.