FAQ

To cancel or change your order, please contact us at customerservice@sinbono.com as soon as possible. We will do our best to modify it for you if possible. Kindly note that for dispatched orders, we are unable to make any changes. 

For in-stock items, it will take us 2-3 business days to process your order. For pre-sale items, it will take us 30 business days to process your order. Kindly note that we do not ship on weekends and U.S. holidays.

We offer free shipping on all orders. Standard shipping fee is 9.9 USD. For express shipping, the shipping fee depends on the destination. For more information, please go to Shipping & Delivery.

For free & standard Shipping, we will ship via your local carrier, such as USPS, Royal Mail and Lepo. For express shipping, we will ship via your local carrier, such as UPS, FedEx and DHL.

After we shipped your order, you will receive an email with the tracking number in it. To track your order, please click here.

Please make sure you write the correct email address when you place the order. Alternatively, please check your spam or junk folders in your inbox. 

Yes, all the prices listed on the website are in USD but you can pay in any other currencies with credit card/debit card or PayPal. To know how much you will be charged in your currency, please refer to the currency exchange rate of every day. 

All of SINBONO’s products are crafted out of high quality-sustainable materials, such us apple peels, fruit waste and recycled plastic bottles. We do not use animal skin as we do believe that fashion does not have to be based on hurting animals. Wearing our handbags not only makes you look good, it also makes you feel good because it’s cruelty-free!

To see what is apple leather and is it good or bad, please click here. 

Please avoid placing your bags under the sun for a long time. To clean your bags, simply just use a clean cloth with water and soap to wipe the stain.

SINBONO offer you 30-day refund policy. All items are eligible for a refund within 30 days of delivery. Item(s) must be new and in the same condition that you receive it and in the original packaging. Please include all original hang tags and components in the packaging when you return it. 

For the return process, please go to Return & Exchanges.

For the item is still listed on our website, we will likely be restocking. Please email us at customerservice@sinbono.com for more information.

You may contact our customer service team via customerservice@sinbono.com. We will get back to you as soon as possible. Kindly note that customer support team is open Monday to Friday.